POLICIES

Cancellations
 

At Zoom, we know life can get in the way of perfect hair. But as we reserve every slot personally for you, we need some notice if you decide that it’s not the right time.

Of course, not everything is foreseeable, and we’ll do our best to accommodate instances where things were out of your control.

 

Why do we charge for no shows and late cancellations?
 

When someones cancels their appointment last-minute—or fails to attend—it leaves hard-to-fill gaps in our schedule; losing money for stylists and our business. We really value our stylists time, and so that’s why we’ve implemented this policy.

The good news is that we have an automated messaging system to remind you of your appointment upon booking and a few days before. You can opt-in for email reminders too, if you’d prefer.
 

LATE CANCELLATIONS (Less than 24 Hours)
 

25% of the missed appointment value will be added to your next bill.

 

NO SHOWS (Not attending scheduled appointment)
 

A 50% fee from your missed appointment’s projected cost.

LET'S TALK

ADDRESS

37 6th St, New Westminster, BC V3L 1Z2, Canada

CONTACT US

(604) 549-9667

OPENING HOURS

Sunday
10a.m.–5p.m.

Monday
10a.m.–7p.m.

Tuesday
9a.m-6:30p.m.

Wednesday
9:30a.m.–7p.m.

Thursday
9a.m.–8p.m.

Friday
9a.m.–8p.m.

Saturday
9a.m.–5p.m.

EMAIL US

© 2023 by Zoom Hair Studio

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